Privacy Policy

Information We Collect

We may collect the following types of information from you:

• Personal Information: When you contact us through our Website, phone, or email, we may collect personal information that you provide, including your full name, phone number, email address, mailing address, and loan application details.
• Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect for the following purposes:

• To Communicate with You: We use your contact information to process your loan application, provide loan status updates, send appointment reminders, request necessary documentation, send account notifications, and handle other mortgage-related communications.
• Marketing and Promotional Communications: With your consent, we may use your information to send you mortgage rate updates, market newsletters, or promotional communications via email, phone, or text message. You can opt out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.
• Legal Compliance: We may use your information to comply with applicable federal, state, and local lending laws, financial regulations, or legal obligations, including responding to subpoenas, court orders, or legal requests.

Consent to Receive Text Messages

You are not required to consent to receiving text messages from FINEXPRESS MORTGAGE LLC. By providing your phone number and opting in, you consent to receive text messages from FINEXPRESS MORTGAGE LLC regarding your loan application, loan status updates, appointment reminders, requested documents, account notifications, and other mortgage-related communications. Message and data rates may apply. You can opt out of receiving text messages at any time by replying "STOP" to any text message you receive from us. Please note that opting out may limit our ability to communicate with you efficiently regarding active loan processing or time-sensitive updates.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party or affiliate for marketing or promotional purposes. We may share your information in the following circumstances:

• Service Providers: We may share your information with our financial service partners, underwriters, technology platforms, or service providers who perform services on our behalf (such as loan processing platforms, verification services, or IT support). These service providers are contractually obligated to protect your information and use it only for services they provide.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.

Data Security

We implement robust administrative, physical, and technical security measures to protect your personal and financial information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

• Opting Out: You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly. If you opt out, we may still send you non-promotional communications related to your active loan application or ongoing financial relationship.
• Access and Update Information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information provided below.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

FINEXPRESS MORTGAGE LLC, NMLS 2285753
Email: contact@finexpressmortgage.com
Phone: (978) 364-2995
Fax: (833) 256-2500
Website: https://www.finexpressmortgage.com/en

541 Rogers St, Lowell, MA 01852
4700 Millenia Blvd., Suite 500, Orlando, FL 32839